Bussresa med funktionsnedsättning - Engelska
There are special rules intended to make bus travel easier for you if you have a disability.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
Your rights in brief
If you have a disability, the rules intended to protect you mean that a bus company:
may not deny you travel on the grounds of your disability
may not charge a higher price for the bus travel even if you need extra help
must try to give you the assistance you need for the journey
must give you information you need and can understand.
What applies to you when traveling by bus
The bus company can refuse to let you take the bus if they cannot meet the safety requirements. This may involve the bus or bus stop not being designed so you can travel safely.
If you are refused travel, the bus company must inform you about other buses or departures that you can travel with.
If you have already bought a ticket, but are not allowed to take the bus, the bus company must offer you:
- Your money back, and if relevant, a return journey to the place you boarded at no cost.
- Another journey to your destination that is safe for you and practically implementable.
Travel with an escort
If you can travel safely with the help of an escort, you can request to travel. Your escort should then be allowed to travel free of charge and, if possible, be given a seat next to you on the bus.
If the bus travel is longer than 250 kilometres and you have special needs to be able to make the trip, the bus company and terminal operator can provide you assistance at three appointed terminals:
- the City terminal in Stockholm
- the Nils Ericson terminal in Gothenburg
- the Umeå bus station.
To receive assistance, you must notify your needs to the bus company, terminal operator, travel agency, or tour operator no later than 36 hours before the trip.
You need to be at the meeting point at the time specified by the travel company. The meeting time must never be more than 60 minutes before the scheduled departure time. If you have not been given a specific meeting time, you should still always arrive at the meeting point at least 30 minutes before the departure time.
If you have requested assistance, you can receive help at certain terminals with:
- reporting your arrival at the bus station
- making your way from the meeting place to check-in, the waiting room and boarding area
- Getting on and off of the bus and getting on and off of the bus in the event of a stop during the journey if there is staff other than the driver on-board
- Loading and unloading your luggage.
- bringing a guide dog on board the bus
- getting to your seat
- receiving essential information about the trip in a way that you can understand.
The Swedish Consumer Agency and the Swedish Transport Agency share responsibility for ensuring that the rules protecting passengers with disabilities are followed.
You can report to us at the Swedish Consumer Agency if you believe that a transport company or terminal is violating the rules. A report does not mean that your individual case will be investigated. However, it is important information for us when we review how companies comply with the rules.
Fail a complain to the Swedish Consumer Agency
The Swedish Transport Agency is responsible for ensuring that stations and platforms are accessible. They also oversee that transport companies and station managers, as far as possible, meet the need for escorts if they are not available on the transport.
Contact the Swedish Transport Agency
