Ändringar i en paketresa - Engelska
If you have booked a package travel and major changes in the travel are made, you may be entitled to compensation and in some cases you may have the right to cancel the trip entirely.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
Keep this in mind
For the package travel operator to have the right to make changes to the trip, it must be stated in the terms and conditions.
If the changes make the trip worse, you can demand compensation from the operator.
You may have the right to cancel the trip and get your money back if the changes are significant and disadvantageous to you.
Choose what you want to read more about
The package travel operator has a right to change the price for the travel until 20 days before departure. However, this applies only if the operator wrote about it in the terms of the travel. If it does not say anything in the terms, the price may not be changed.
The price may only be raised due to changes in exchange rates, taxes, fees or fuel costs for transports included in the travel.
If the price is raised by more than 8 per cent of the travel’s total price, you have the right to cancel the travel and receive a full refund.
Sometimes, a package travel operator changes the actual content of the travel. This may, for example, concern cancelled or changed excursions at the destination that you booked at the same time you bought the travel or a changed travel route. If the changes in the package travel mean that the trip becomes worse, you can demand a price reduction. The size of the price reduction shall in many cases correspond to the part of the package travel that will not take place.
If the changes are of very large significance and entail a major disadvantage for you, you may be entitled to cancel the trip and demand a full refund. Whether you have the right to cancel your trip must always be assessed on a case-by-case basis. If you no longer wish to travel, you must contact the organizer as soon as possible and inform them of this.
If the actual time for the departure has changed significantly and constitutes a major disadvantage for you, you may be entitled to refrain from the trip and demand a full refund. Whether you have the right to cancel your trip must always be assessed on a case-by-case basis. If you no longer wish to travel, you must contact the organizer as soon as possible and inform them of this.
If you still want to go, but the package travel, for example, is one day shorter because the departure takes place one day later, you should be able to demand a price reduction from the operator that corresponds to the day missed.
Contact the package travel operator if your flight in the package tour is canceled by the airline.
The package travel organizer should first arrange another equivalent transport for you, such as booking a new flight. If that is not possible, you may have the right to cancel the entire package tour and receive a full refund.
Compensation according to EU Regulations for flights
You may also be entitled to compensation under the EU’s specific regulations for flights. This compensation aims to reimburse you for the time you have lost. You should direct this claim to the airline.
If you need help calculating how much compensation you are entitled to, you can use our free tool, the Flight Calculator.
Flight Calculator
If you can prove with receipts or the like that you had extra costs due to the change in the package travel you may be entitled to claim damages from the package travel operator for those extra costs.
You cannot claim damages if the change in the package travel was because of you or if the error was due to unavoidable and extraordinary circumstances that the operator could not have foreseen. Examples of extraordinary events can be:
- natural disasters
- disease outbreaks
- war
If you want to file complaint about a change in the package travel, it is important that you do so as soon as possible to the operator. It is good if you file complaint in writing, such as over email. In this way, you can also prove afterwards that you complained and when you complained.
Be clear about what you are dissatisfied with and your demands. If you are going to claim compensation for something, you must include receipts or similar documentation. You cannot claim compensation for a cost you cannot prove.
You can file a complaint with the Swedish National Board for Consumer Disputes (ARN) if you and the organizer do not agree.
ARN will assess your case and then recommend how your dispute should be resolved. Most companies follow ARN’s recommendations.
A normal processing time is about 6 months.
What does it cost to file a complaint with ARN?
It costs 150 SEK to file a complaint with ARN. In your complaint, you can request that the organizer reimburses you for the cost if ARN rules in your favor.
Requirements for ARN to review your case
- The company has rejected your claims or has not responded within a reasonable time.
- The amount you and the company disagree on is 1000 SEK or more. You cannot include the fee for filing a complaint with ARN.
- You file the complaint within one year from the first time you complained to the company.
File a complaint on ARN’s website
