Travelling with public transport
Problem med resa i kollektivtrafiken - Engelska
If you are affected by delays or cancelled journey in public transport, such as when travelling with the metro, tram and city bus, you may be entitled to compensation.
Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.
Please note:
This information applies when you travel by train and bus where the route is shorter than 150 kilometers, as well as for trips by subway, tram, and city bus in public transport.
If you have taken a longer bus or train trip (longer than 150 kilometers), you can find information on the pages about bus and train
Problems with public transport – keep this in mind
If your journey is delayed by at least 20 minutes, you can claim compensation.
You usually do not have the right to cancel when you buy a ticket for public transport. However, you may have the right to cancel your purchase of a season ticket if the transport company makes significant changes to the timetable.
You must be able to show a valid ticket during the journey.
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