What is package travel?

Information about package travel

• What package travel is

  For travel to be considered package travel, the travel must meet these requirements:

  • The travel consists of at least two different travel services. A travel service can be transportation, lodging, hire care or various kinds of events.
  • The travel takes at least 24 hours and includes one overnight stay.
  • The two different travel services have been put together in a package and are sold by a company.

  Package travel can consist of several different agreements

  If you enter several different agreements on travel services, it may be package travel if any of the following requirements are met.

  • The various travel services were chosen and paid for at the same sales point/website, but provided by two different companies. Example: You book a hotel and transportation from two different companies, but pay for both of the services at the same time at the same place.
  • The travel services have been sold, offered or charged at a joint price for several travel services.
  • The travel services have been marketed as a package holiday or a similar holiday, such as a charter journey or all-inclusive holiday.
  • The travel services were put together after the company and the traveller entered an agreement that gives the traveller the right to choose from among a selection of services. This can, for example, be a present box with different optional travel services or a hotel with spa treatments where the traveller chooses treatments once there at the hotel.
  • The travel services were purchased on the Internet by separate business operators, where the first company (the travel operator) transferred information on the traveller’s name, email address and payment information to another company with which the traveller books another travel service within 24 hours of the first agreement being reached.
• The Package Tours Act

  The Package Tours Act provides you, among other things, protection against changes that the package travel operator makes before or during travel. The law also protects you even if the trip is cancelled.

• Linked Travel Arrangements

  What is a linked travel arrangement?

  When you book a travel service from a company and that company then facilitates the purchase of an additional travel service, it is called a linked travel arrangement. Unlike a package tour where you have only one contract for your entire trip, a linked travel arrangement consists of at least two different types of travel services. These are separate contracts that may have been entered into with one or more companies. Linked travel arrangements are included in the Package Travel Act.

  For it to be considered a linked travel arrangement, the first company, after you have booked a travel service, must:

  • Mediate or otherwise facilitate the booking of an additional travel service at the same time
  • Mediate or otherwise facilitate the booking of an additional travel service from another company, and this booking is made within 24 hours from the confirmation of the first travel service booking.

  A travel service refers to:

  • Passenger transport, such as flights or buses
  • Accommodation, such as hotels or cottages
  • Car rental or motorcycle rental
  • Tourist services, such as concerts, museum visits, or other excursions.

  Your rights with linked travel arrangements

  It is important to be aware that you do not have the same rights when you purchase a linked travel arrangement as when you purchase a package tour. In a linked travel arrangement, each company is responsible for its own travel service.

  You may be entitled to compensation due to booking errors if the booking error is the company’s fault. This could be, for example, a technical error in the booking system. It is important that you can show what costs you have incurred due to the booking error.

  Linked travel arrangements are partially covered by the travel guarantee. This means that you can receive compensation if the company goes bankrupt after you have booked a travel service. It is the first company, which sells the travel service and facilitates the other purchases, that is obliged to arrange a travel guarantee for its part of the arrangement.

  More about the travel guarantee on the Kammarkollegiet website.