Consumer rights within the EU

Geoblocking means that consumers, based on their nationality or where they live, are prevented from accessing goods or services within the EU.

In order to facilitate cross-border trade with services, the EU Member States have agreed on the rules and conditions that are to apply. They are gathered in the Services Directive.

Do you have a dispute with a company based in another EU country? A European Small Claims Procedure can be one way to have the dispute adjudicated and get your dispute resolved.

ODR is an online platform for consumers and companies that is operated by the European Commission.