For companies

If your company sold an item to a consumer that then turns out to be defective, you are obliged to receive the consumer’s complaint.

If your company have performed a service incorrectly, the consumer should inform you of the deficiency so that you have the opportunity to correct it.

When you sell goods or services remotely to consumers, for example online, through telemarketing or via home visits, you are obliged to provide a 14-day right of withdrawal.

When your company sells goods or services remotely, for example via the internet or in a location outside your business premises, the Act on Distance Contracts and Off-Premises Contracts applies.

If your company and the consumer have agreed on a delivery time, you must deliver the item, or the digital content, according to the contract; otherwise the item is delayed.

When your company provides a warranty for an item, this means that you are responsible for ensuring that the item works and retains its level of quality for a certain period of time.

If you and the consumer do not agree, there are different options for finding a solution.

If you have become aware that a product that you sell or have sold is dangerous to consumers, you are obliged to withdraw it from the market. This is a so-called “recall”.

If it turns out that a product does not meet the requirements of the law or if the item is dangerous, you may ultimately be prohibited from selling the product and forced to recall it.

If a product is faulty or your company have been guilty of a delay, the consumer is entitled to compensation for the financial damage this has caused to him or her.

The Product Safety Act requires that all goods and services that companies offer to consumers must be safe.