General consumer rights

Complains and warranty

How to complain against a defective productHow to complain against a faulty serviceWarranty

Right of withdrawal, return or exchange goods

Right of withdrawalReturn or exchange goods

Late delivery

Late delivery of a productLate delivery of a service

Invoices and payments

Provisions for invoices and dunning noticesDisputing an incorrect invoiceGetting your money back if you paid by cardGetting your money back if you made a credit purchase

Scams

Is the company respectable?Bank fraud and credit card fraudsIdentity theftScam text messages and phishing
View all (7)

Settle the dispute

Settle the dispute in courtAlternative dispute resolution

Rules for telemarketing

There are rules for telemarketing that protect you.

Automatic contract extension

Can a company automatically extend a contract?

Incorrect pricing information

What happens if a product is marked with an incorrect price.

What is dropshipping?

About the dropshipping business model and what rights you have if there are issues with a faulty item or additional charges.

Consumer rights within the EU

GeoblockingThe Services DirectiveEuropean Small Claims ProcedureODR – Online Dispute Resolution for cross-border purchases

Buying from companies based outside the EU

When you order a product from a country outside the EU, you do not have the same consumer protection as when you buy a product from an EU country. You also have to pay VAT and often customs duties and other fees.

Buying from a private individual

What applies when you buy from a private individual.

Consumer laws

The Consumer Sales ActThe Consumer Services ActThe Sales of Goods ActThe Act on Distance Contracts and Off-Premises Contracts
View all (6)